. Return and Refund Policy .

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Return and Refund Policy

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned:

* Gift cards

* Certain health and personal care products

* For cosmetics: An exchange or credit note (of the value of the items at the time of purchase) is possible in the event of a defect only, and this within 7 days following receipt of the order. A photo or the return of the product may be required. No refunds except in case of error on our part.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.

* Any item that is returned more than 30 days after delivery.


REFUNDS
(if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Next, contact your bank. There is often some processing time required before a refund is posted.

If after completing all of these steps you still have not received your refund, please contact us at info@boutiquebohome.com

Sale items (if applicable).

Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.

Exchanges (if applicable)

We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail at info@boutiquebohome.com and send us your article at: Bohöme 1353 rue Breux, Chambly, QC, J3L2Y2, Canada.

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return.Once we have received the returned item, a gift certificate will be mailed to you

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.


SHIPPING

To return a product, you must mail it to: Bohöme 1353 rue Breux, Chambly, Qc, J3L2Y2, Canada.

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return to us.

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